Job Description
Job Description Platinum Customer Advisory Consultant -
Cary, NC or US Remote At SAS, where you start doesn't have to be where you end; and there is ample opportunity for internal career mobility. Whether you're looking to grow a new skill or experience a new role, there's no time like the present to take the next step and we're here to support you in your journey.
About the job The Global Health and Life Sciences Customer Advisory team is seeking a strategic and relationship-driven Platinum Customer Advisory (CA) Consultant to support up to two high-value platinum accounts. In this role, you will act as the primary advisor and orchestrator, working closely with the Global Account Director, local Account Executives, and cross-functional teams to ensure successful engagement and account growth. You will develop deep knowledge of each customer's business processes, establish trusted relationships across their value chain, and identify opportunities to bring in the right experts-including industry, technology, analytics, CA, GTP, and SAS specialists-as needed. Leveraging your industry expertise, you will support execution excellence through tools such as Revegy (including white space analysis and relationship mapping), contribute to Starburst initiatives, and assist with strategic account review sessions. This role requires a proactive approach, strong communication skills, and the ability to build long-term relationships with key stakeholders within complex customer environments.
As a Platinum Customer Advisory Consultant - USA, you will: - Build and maintain strategic relationships with key customer stakeholders, aligning SAS solutions to their business goals and initiatives.
- Serve as a trusted technology advisor, sharing insights on emerging trends, new product features, and best practices.
- Define technical strategy and lead the design of tailored, value-driven solutions and innovation roadmaps using SAS technologies.
- Lead and coordinate cross-functional teams in support of account executives to ensure high customer satisfaction and successful execution.
- Conduct technical workshops, demos, and proofs of concept that emphasize business value and ROI.
- Drive adoption and optimization of deployed SAS solutions to maximize business outcomes.
- Proactively identify and resolve risks to ensure smooth implementation and long-term success.
- Collaborate closely with global and industry account leaders to deliver a world-class customer experience and support long-term growth.
Work Location: Cary, NC Headquarters or US Remote Role Competencies: - Business Savvy - Demonstrates a keen understanding of basic business operations and organization levers (systems, processes, departments, functions) that drive profitable growth; draws from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation.
- Customer Focus - Ensuring that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value.
- Influencing - Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
- You're curious, passionate, authentic and accountable. These are our values and influence everything we do.
Required qualifications - 5 years of experience in life sciences and/or health care, particularly in key operational areas.
- Bachelor's Degree, preferably in Business, Marketing, Computer Science, MIS, Engineering, or related discipline.
- Proven experience in statistical and data management processes applicable in a pharmaceutical context such as inferential statistics, clinical data management, and the prospective clinical research paradigm.
- Proven practical experience in and understanding of the pharmaceutical ecosystem - and its decision makers such as statisticians, engineers, clinical data management and leadership by showing off a use case that could be applicable to this industry.
- Strong presentation, communication, and strategic advisory skills.
- Experience developing industry-focused sales strategies and driving customer success.
- An equivalent combination of related education, training and experience may be considered in place of the above qualifications
Preferred qualifications - Familiarity with sales processes and experience in providing support to sales teams or sales professionals (such as preparing documentation, following up on leads, scheduling, or maintaining records) by demonstrating realized sales wins and numbers in past roles. While this role is not a commercial executive position, a solid understanding of sales processes is preferred.
Resources for career development - Learn more about Internal Career Mobility on InsideSAS
- Check out the Career Development SharePoint site and join the Career Development community on Yammer
- Learn about career programs, including Career Circles, Career Mentoring and the Learning & Development Exchange
- Explore hundreds of resources in our Career Development Resource Library, organized by topic.
Additional Information To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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