Job Description

Charlotte County Airport Authority (CCAA) is currently accepting applications for the part-time (shift: Weekends) non-exempt position of Customer Service Representative at Punta Gorda Airport (PGD). Come join our team and enjoy a great work culture and excellent benefits package over 16% combined employer contribution to pension and/or investment plans, accrued paid time off, longevity bonuses, and more!

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel classified in this job title.

SUMMARY

Under the direction and guidance of the FBO General Manager and FBO Operations Manager, is responsible for all customer service tasks at the front desk to include greeting and assisting flight crews and passengers with line service fuel requests, car rentals, hotel accommodations, catering, vehicle arrangements, pilot supplies, and other ground support items.

DUTIES AND RESPONSIBILITIES

• Greets customers, flight crews, passengers, and tenants in a friendly, welcoming and professional manner.
• Monitors arriving and departing aircraft to ensure prompt services are rendered.
• Coordinates and dispatches fuel and servicing requests.
• Effectively communicates with customers (flight crew, aircraft owners, and passengers) in the delivery of service requests.
• Processes sales transactions for the purchase of fuel and ancillary aircraft services (ramp parking, lavatory service, water service, catering) as well as gift shop purchases.
• Answers incoming calls in a courteous and professional manner.
• Prepares and replenishes a variety of amenities (coffee, tea, cookies, etc.) for customers to enjoy.
• Conducts frequent lobby, lounge, and restroom walk-throughs to ensure customer amenity availability and cleanliness levels are maintained and addresses deficiencies.
• Communicates with aircraft using proper aviation terminology via aviation band radio to coordinate arrival times and service needs.
• Receives and processes customer requests such as hotel and rental car reservation, catering orders, and transportation services.
• Performs shift closeouts and balances with proper reconciliation processes followed.
• Assists line service staff by wing walking, delivering catering to aircraft, and assisting with passenger luggage and rental cars.
• Escorts various private and company personnel unfamiliar with the airport grounds as requested to ensure safety and security compliance.
• Remains current on recognizing General Aviation aircraft manufacturer's models.
• Always displays a positive and professional attitude while maintaining acceptable grooming standards and ensuring the highest level of safety, security, and customer service is maintained at all times.
• Utilizing FBO software and MS Office Suite programs.
• Responsible for electronic records of FBO operations which meet certification regulations.
• Performs other duties as assigned or required.

MINIMUM JOB REQUIREMENTS

• High school diploma or GED
• At least 1 year of experience that is directly related to the duties and responsibilities specified.
• Related aviation or customer service experience preferred.
• Valid Florida Driver's License.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Above average customer service skills.
• Ability to effectively communicate orally and in writing.
• Self-motivated with the desire to always follow up with customers.
• Exceptional organizational skills and attention to detail.
• Ability to multi-task with ease.
• Knowledge of commercial/general aviation operations and procedures.
• Skilled with aviation and ground base radio systems or similar equipment.
• Proficient in the operation of MS Office Suite programs and database programs.

WORKING CONDITIONS AND PHYSICAL EFFORT

• Able to work rotating shifts, nights, weekends, and holidays.
• Sit, stand, or walk for most of the day.
• Good visual acuity to work inside under artificial lighting and in bright sunlight.

Equal Opportunity Employment

The Charlotte County Airport Authority (CCAA) is an equal opportunity employer. We do not discriminate based on race, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), religion, veteran status, age, disability, or genetic information. 

The Charlotte County Airport Authority is a Veterans' Preference employer; eligible veterans are encouraged to apply in accordance with Florida law (Section 295, Florida Statutes). CCAA is also proud to be a Tobacco-Free/Drug-Free Workplace.

Reasonable Accommodation Statement

The Charlotte County Airport Authority (CCAA) is committed to providing reasonable accommodations to individuals with disabilities during the application, interview, and employment processes, in compliance with federal and state laws.

If you require a reasonable accommodation to participate in any part of the employment process, including the application or interview, or to perform essential job functions, please contact Human Resources at HR@FlyPGD.com.

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