Contact Center Specialist
Job Details
Job Location
3537 S Interstate 35 E Suite 315, Denton, TX 76210 - Denton, TX
Remote Type
Fully Remote
Description
Fully remote position (after completing the training program)
Note: The training program is mandatory, in-person training in Dallas TX. Training will last 8 weeks, and mileage is reimbursed for staff that live more than 20 miles from the training site.
Job Description: Urology Clinics of North Texas is seeking a dedicated and motivatedContact Center Specialistto join our team. This individual will play a key role in delivering exceptional customer service to patients, ensuring smooth scheduling, and supporting the needs of our clinical staff and physicians. If you're a problem-solver with excellent communication skills and a passion for helping others, we want to hear from you!
Key Responsibilities:
Schedule a high volume of patient appointments efficiently, in a friendly and professional manner.
Provide outstanding customer service to patients, co-workers, and physicians, ensuring every interaction is respectful and positive.
Accurately schedule new and established patient appointments using the office's electronic system, adhering to physician guidelines and templates.
Reschedule or cancel appointments as needed based on physician schedule changes, notifying the appropriate clinic personnel and documenting changes in the E.H.R. system.
Verify and update patient demographic information, including insurance details, in the E.H.R. system.
Review patient medical charts to ensure appointments are scheduled according to the physician's guidelines.
Follow up with patients who missed appointments in the previous week to reschedule and update charts accordingly.
Adapt to frequent changes in daily schedules and manage them efficiently.
Assist with special projects assigned by the Administrator or management team.
Perform any other related tasks or duties as necessary.
Qualifications
Qualifications:
High school diploma or GED required.
Proficient typing skills.
Excellent grammar, spelling, and written communication abilities.
Strong interpersonal and communication skills, with the ability to interact effectively with a diverse group of patients and staff.
Ability to handle a high volume of work and prioritize tasks effectively.
Detail-oriented, with a commitment to accuracy in all aspects of the role.
Warehouse Associate JOB-10045339 Anticipated Start Date Nov. 21, 2025 Location Groveland , FL Type of Employment Contract Hire Employer Info Our client is a provider of electrical, industrial, communications, maintenance...
Overview Join to apply for the Art Handler/Driver role at AirSea Packing Group Ltd .If youre looking to grow in the world of fine furniture handling, art handling and logistics and you have a passion for it, then we just may have the perfect role for you!We are seeking...
...with one (1) year of driving history Demonstrates ability to maintain food and team member safety Additional Information Domino's Team USA stores value honesty, transparency, and accountability, and we want exceptional people like you to join our team! We have...
...dependable, and friendly transportation for students. Were looking for reliable and caring individuals to join our team as School Van Drivers . Job Description: As a School Van Driver, you will safely transport students to and from school and related programs....
...Our construction management intern will be immersed in our SpawGlass operation, gaining hands-on experience in field management and project administration that will serve as a proven foundation for their future career in construction management. A successful intern is...